At International Communications Corp. we believe that quality is a result of ensuring excellent resources and providing on-going training to these resources in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other being the systems and processes leading to continuous improvement in delivery levels.
We appreciate your confidence and validate that trust with the best support in the industry.
Product Registration
End User RMA Process
End users must contact technical support to troubleshoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:
- Standard RMA—This is where the customer returns the defective product to International Communications Corp. first. Once the defective product is received at our location, a replacement unit will be shipped out. The replacement unit can typically be shipped within one to three working days.
- Advance Replacement—The customer can arrange for an advance replacement of their defective product to expedite the replacement process. We will need to secure credit card information to be able to ship the replacement product first. The customer is given thirty days to return the defective product to us. If the defective product is not received by us within 30 days the customer’s credit card will be charged for the price of the unit.
When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.
Product Firmware
| Title | |||
|---|---|---|---|
|
Link5010AS-POE Firmware 1 file(s) 54 downloads |
Firmware | October 19, 2016 | Download |
|
ARC2000MAP Vendor Configuration File 1 file(s) 55 downloads |
Firmware | June 6, 2016 | Download |
|
ARC2000MAP Upgrade File 1 file(s) 76 downloads |
Firmware | April 26, 2017 | Download |
|
ICX420GAP Firmware 1 file(s) 46 downloads |
Firmware | April 28, 2016 | Download |
|
ICX400GAP Firmware 1 file(s) 73 downloads |
Firmware | April 28, 2016 | Download |
|
Link2000ACS Firmware 1 file(s) 84 downloads |
Firmware | April 28, 2016 | Download |
|
Link1000ACS Firmware 1 file(s) 71 downloads |
Firmware | April 28, 2016 | Download |
|
ICX20UAD Firmware 1 file(s) 84 downloads |
Firmware | October 10, 2017 | Download |
|
ICX200WAP Firmware 1 file(s) 63 downloads |
Firmware | April 26, 2017 | Download |
|
ICX10UAD Firmware 1 file(s) 94 downloads |
Firmware | October 10, 2017 | Download |
Support Documents
| Title | |||
|---|---|---|---|
|
Link5000 Series VLAN MAC Address Configuration Guide 1 file(s) 9 downloads |
Link5000 Series, Support, Switches | October 11, 2018 | Download |
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Link5000 Series QOS & Flow Control Configuration Guide 1 file(s) 8 downloads |
Link5000 Series, Support, Switches | October 11, 2018 | Download |
|
Link5000 Series PoE Configuration Guide 1 file(s) 10 downloads |
Link5000 Series, Support, Switches | October 8, 2018 | Download |
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Link5000 Series Multicast Configuration Guide 1 file(s) 8 downloads |
Link5000 Series, Support, Switches | October 8, 2018 | Download |
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Link5000 Series DHCP Configuration Guide 1 file(s) 10 downloads |
Link5000 Series, Support, Switches | October 8, 2018 | Download |
|
Configure Wireless Distribution System Using ICX20 Series Devices 1 file(s) 80 downloads |
Access Point, ICX20UAD, Support | August 19, 2016 | Download |
|
Link2000ACS – active500EM Authentication Remote Radius, Captive Portal LDAP Lab 1 file(s) 43 downloads |
Controller, Support | April 29, 2016 | Download |
|
Service Providers Cloud Controllers, APs Multiple SSIDs Subnets Remote Locations 1 file(s) 22 downloads |
Support | April 28, 2016 | Download |
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Service Provider Cloud Controllers, APs,Multiple SSIDs, Subnets, Multiple Cust Remote Locations 1 file(s) 19 downloads |
Support | April 28, 2016 | Download |
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Time Policy Lab 1 file(s) 18 downloads |
Support | April 28, 2016 | Download |
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WIDS Configuration Lab 1 file(s) 23 downloads |
Support | April 28, 2016 | Download |
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QinQ Configuration Lab 1 file(s) 24 downloads |
Support | April 28, 2016 | Download |
|
QoS Lab 1 file(s) 26 downloads |
Support | April 28, 2016 | Download |
|
Local Forwarding Lab Training 1 file(s) 24 downloads |
Support | April 28, 2016 | Download |
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Multiple Access Point Upgrade Lab 1 file(s) 18 downloads |
Support | April 28, 2016 | Download |
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IPv6 Routing Lab 1 file(s) 23 downloads |
Support | April 28, 2016 | Download |
|
IGMP Snooping Lab 1 file(s) 23 downloads |
Support | April 28, 2016 | Download |
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Corp Local Controllers APs Multiple SSID Subnets Remote Locations 1 file(s) 33 downloads |
Support | April 28, 2016 | Download |
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Corp Local SSID Subnets Etc Lab Training 1 file(s) 28 downloads |
Support | April 28, 2016 | Download |
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Basic Configuration Commands GUI CLI Lab Training 1 file(s) 31 downloads |
Support | April 28, 2016 | Download |
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Controller And Ap Firmware Upgrade 1 file(s) 34 downloads |
Support | April 28, 2016 | Download |
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Access Controller Configuration Push 1 file(s) 20 downloads |
Support | April 28, 2016 | Download |
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AP And AC Over GRE Configuration Lab Training 1 file(s) 26 downloads |
Support | April 28, 2016 | Download |
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AP Management Over NAT Lab Training 1 file(s) 39 downloads |
Support | April 28, 2016 | Download |
|
AP And AC NAT Configuration Lab Training 1 file(s) 26 downloads |
Support | April 28, 2016 | Download |
|
Access Control List Lab Training 1 file(s) 18 downloads |
Support | April 28, 2016 | Download |
We work closely with you to find the simple solution.