At International Communications Corp. we believe that quality is a result of ensuring excellent resources and providing on-going training to these resources in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other being the systems and processes leading to continuous improvement in delivery levels.
We appreciate your confidence and validate that trust with the best support in the industry.
End users must contact technical support to troubleshoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:
When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.
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AE108v1_0_3_56_activearc 1 file(s) 111 downloads | Firmware | July 7, 2019 | Download |
AE108v1_0_2_30_standalone.bin 1 file(s) 95 downloads | Firmware | July 7, 2019 | Download |
AX110 Firmware 1 file(s) 114 downloads | Firmware | May 23, 2019 | Download |
AE201 Firmware 1 file(s) 104 downloads | Firmware | January 18, 2019 | Download |
Link5010AS-POE Firmware 1 file(s) 136 downloads | Firmware | October 19, 2016 | Download |
ARC2000MAP Vendor Configuration File 1 file(s) 146 downloads | Firmware | June 6, 2016 | Download |
ARC2000MAP Upgrade File 1 file(s) 180 downloads | Firmware | April 26, 2017 | Download |
ICX420GAP Firmware 1 file(s) 136 downloads | Firmware | April 28, 2016 | Download |
ICX400GAP Firmware 1 file(s) 168 downloads | Firmware | April 28, 2016 | Download |
Link2000ACS Firmware 1 file(s) 178 downloads | Firmware | April 28, 2016 | Download |
Link1000ACS Firmware 1 file(s) 170 downloads | Firmware | April 28, 2016 | Download |
ICX20UAD Firmware 1 file(s) 186 downloads | Firmware | October 10, 2017 | Download |
ICX200WAP Firmware 1 file(s) 157 downloads | Firmware | April 26, 2017 | Download |
ICX10UAD Firmware 1 file(s) 182 downloads | Firmware | June 18, 2019 | Download |