Support Services

At International Communications Corp. we believe that quality is a result of ensuring excellent resources and providing on-going training to these resources in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other being the systems and processes leading to continuous improvement in delivery levels.

 

We appreciate your confidence and validate that trust with the best support in the industry.

ICC Networking Warranty Support

Product Registration

End User RMA Process

End users must contact technical support to troubleshoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:

  1. Standard RMA—This is where the customer returns the defective product to International Communications Corp. first. Once the defective product is received at our location, a replacement unit will be shipped out. The replacement unit can typically be shipped within one to three working days.
  2. Advance Replacement—The customer can arrange for an advance replacement of their defective product to expedite the replacement process. We will need to secure credit card information to be able to ship the replacement product first. The customer is given thirty days to return the defective product to us. If the defective product is not received by us within 30 days the customer’s credit card will be charged for the price of the unit.

When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.

Product Firmware

Title
Link5010AS-POE Firmware
 1 file(s)  54 downloads
Firmware October 19, 2016 Download
ARC2000MAP Vendor Configuration File
 1 file(s)  55 downloads
Firmware June 6, 2016 Download
ARC2000MAP Upgrade File
 1 file(s)  76 downloads
Firmware April 26, 2017 Download
ICX420GAP Firmware
 1 file(s)  46 downloads
Firmware April 28, 2016 Download
ICX400GAP Firmware
 1 file(s)  73 downloads
Firmware April 28, 2016 Download
Link2000ACS Firmware
 1 file(s)  84 downloads
Firmware April 28, 2016 Download
Link1000ACS Firmware
 1 file(s)  71 downloads
Firmware April 28, 2016 Download
ICX20UAD Firmware
 1 file(s)  84 downloads
Firmware October 10, 2017 Download
ICX200WAP Firmware
 1 file(s)  63 downloads
Firmware April 26, 2017 Download
ICX10UAD Firmware
 1 file(s)  94 downloads
Firmware October 10, 2017 Download

    Support Documents

    Title
    Link5000 Series VLAN MAC Address Configuration Guide
     1 file(s)  9 downloads
    Link5000 Series, Support, Switches October 11, 2018 Download
    Link5000 Series QOS & Flow Control Configuration Guide
     1 file(s)  8 downloads
    Link5000 Series, Support, Switches October 11, 2018 Download
    Link5000 Series PoE Configuration Guide
     1 file(s)  10 downloads
    Link5000 Series, Support, Switches October 8, 2018 Download
    Link5000 Series Multicast Configuration Guide
     1 file(s)  8 downloads
    Link5000 Series, Support, Switches October 8, 2018 Download
    Link5000 Series DHCP Configuration Guide
     1 file(s)  10 downloads
    Link5000 Series, Support, Switches October 8, 2018 Download
    Configure Wireless Distribution System Using ICX20 Series Devices
     1 file(s)  80 downloads
    Access Point, ICX20UAD, Support August 19, 2016 Download
    Link2000ACS – active500EM Authentication Remote Radius, Captive Portal LDAP Lab
     1 file(s)  43 downloads
    Controller, Support April 29, 2016 Download
    Service Providers Cloud Controllers, APs Multiple SSIDs Subnets Remote Locations
     1 file(s)  22 downloads
    Support April 28, 2016 Download
    Service Provider Cloud Controllers, APs,Multiple SSIDs, Subnets, Multiple Cust Remote Locations
     1 file(s)  19 downloads
    Support April 28, 2016 Download
    Time Policy Lab
     1 file(s)  18 downloads
    Support April 28, 2016 Download
    WIDS Configuration Lab
     1 file(s)  23 downloads
    Support April 28, 2016 Download
    QinQ Configuration Lab
     1 file(s)  24 downloads
    Support April 28, 2016 Download
    QoS Lab
     1 file(s)  26 downloads
    Support April 28, 2016 Download
    Local Forwarding Lab Training
     1 file(s)  24 downloads
    Support April 28, 2016 Download
    Multiple Access Point Upgrade Lab
     1 file(s)  18 downloads
    Support April 28, 2016 Download
    IPv6 Routing Lab
     1 file(s)  23 downloads
    Support April 28, 2016 Download
    IGMP Snooping Lab
     1 file(s)  23 downloads
    Support April 28, 2016 Download
    Corp Local Controllers APs Multiple SSID Subnets Remote Locations
     1 file(s)  33 downloads
    Support April 28, 2016 Download
    Corp Local SSID Subnets Etc Lab Training
     1 file(s)  28 downloads
    Support April 28, 2016 Download
    Basic Configuration Commands GUI CLI Lab Training
     1 file(s)  31 downloads
    Support April 28, 2016 Download
    Controller And Ap Firmware Upgrade
     1 file(s)  34 downloads
    Support April 28, 2016 Download
    Access Controller Configuration Push
     1 file(s)  20 downloads
    Support April 28, 2016 Download
    AP And AC Over GRE Configuration Lab Training
     1 file(s)  26 downloads
    Support April 28, 2016 Download
    AP Management Over NAT Lab Training
     1 file(s)  39 downloads
    Support April 28, 2016 Download
    AP And AC NAT Configuration Lab Training
     1 file(s)  26 downloads
    Support April 28, 2016 Download
    Access Control List Lab Training
     1 file(s)  18 downloads
    Support April 28, 2016 Download
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