End User RMA Process
End users must contact technical support to trouble shoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:
- Standard RMA—This is where the customer returns the defective product to International Communications Corp. first. Once the defective product is received at our location, a replacement unit will be shipped out. The replacement unit can typically be shipped within one to three working days.
- Advance Replacement—The customer can arrange for an advance replacement of their defective product to expedite the replacement process. We will need to secure credit card information to be able to ship the replacement product first. The customer is given thirty days to return the defective product to us. If the defective product is not received by us within 30 days the customer’s credit card will be charged for the price of the unit.
When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.