Warranty Support

At International Communications Corp. we believe that quality is a result of ensuring excellent resources and providing on-going training to these resources in order to sustain the highest level of performance. We view quality under two distinct systems, one being the human interface leading to quality and the other being the systems and processes leading to continuous improvement in delivery levels.

 

We appreciate your confidence and validate that trust with the best support in the industry.

ICC Networking Warranty Support

Support Guides

Video Library

Product Registration

First Name*

Last Name*

Company Name*

Phone Number

E-mail Address*

Model/SKU (Select any/all that apply)

Serial Number(s)

Notes

Product Firmware

Title
Link5010AS-POE Firmware
 1 file(s)  21 downloads
Firmware October 19, 2016
ARC2000MAP Vendor Configuration File
 1 file(s)  35 downloads
Firmware June 6, 2016
ARC2000MAP Upgrade File
 1 file(s)  50 downloads
Firmware April 26, 2017
ICX420GAP Firmware
 1 file(s)  28 downloads
Firmware April 28, 2016
ICX400GAP Firmware
 1 file(s)  55 downloads
Firmware April 28, 2016
Link2000ACS Firmware
 1 file(s)  61 downloads
Firmware April 28, 2016
Link1000ACS Firmware
 1 file(s)  42 downloads
Firmware April 28, 2016
ICX20UAD Firmware
 1 file(s)  57 downloads
Firmware October 10, 2017
ICX200WAP Firmware
 1 file(s)  43 downloads
Firmware April 26, 2017
ICX10UAD Firmware
 1 file(s)  64 downloads
Firmware October 10, 2017

Support Documents

Title
Configure Wireless Distribution System Using ICX20 Series Devices
 1 file(s)  54 downloads
Access Point, ICX20UAD, Support August 19, 2016
Link2000ACS – active500EM Authentication Remote Radius, Captive Portal LDAP Lab
 1 file(s)  27 downloads
Controller, Support April 29, 2016
Service Providers Cloud Controllers, APs Multiple SSIDs Subnets Remote Locations
 1 file(s)  22 downloads
Support April 28, 2016
Service Provider Cloud Controllers, APs,Multiple SSIDs, Subnets, Multiple Cust Remote Locations
 1 file(s)  19 downloads
Support April 28, 2016
Time Policy Lab
 1 file(s)  18 downloads
Support April 28, 2016
WIDS Configuration Lab
 1 file(s)  16 downloads
Support April 28, 2016
QinQ Configuration Lab
 1 file(s)  17 downloads
Support April 28, 2016
QoS Lab
 1 file(s)  19 downloads
Support April 28, 2016
Local Forwarding Lab Training
 1 file(s)  17 downloads
Support April 28, 2016
Multiple Access Point Upgrade Lab
 1 file(s)  18 downloads
Support April 28, 2016
IPv6 Routing Lab
 1 file(s)  16 downloads
Support April 28, 2016
IGMP Snooping Lab
 1 file(s)  16 downloads
Support April 28, 2016
Corp Local Controllers APs Multiple SSID Subnets Remote Locations
 1 file(s)  24 downloads
Support April 28, 2016
Corp Local SSID Subnets Etc Lab Training
 1 file(s)  18 downloads
Support April 28, 2016
Basic Configuration Commands GUI CLI Lab Training
 1 file(s)  20 downloads
Support April 28, 2016
Controller And Ap Firmware Upgrade
 1 file(s)  22 downloads
Support April 28, 2016
Access Controller Configuration Push
 1 file(s)  19 downloads
Support April 28, 2016
AP And AC Over GRE Configuration Lab Training
 1 file(s)  20 downloads
Support April 28, 2016
AP Management Over NAT Lab Training
 1 file(s)  27 downloads
Support April 28, 2016
AP And AC NAT Configuration Lab Training
 1 file(s)  19 downloads
Support April 28, 2016
Access Control List Lab Training
 1 file(s)  18 downloads
Support April 28, 2016

End User RMA Process

End users must contact technical support to trouble shoot their product before an RMA can be issued. Once tech support determines the product to be defective, a case number will be issued to the customer and he/she will be put in contact with customer service. There are two options for obtaining a replacement product:

  1. Standard RMA—This is where the customer returns the defective product to International Communications Corp. first. Once the defective product is received at our location, a replacement unit will be shipped out. The replacement unit can typically be shipped within one to three working days.
  2. Advance Replacement—The customer can arrange for an advance replacement of their defective product to expedite the replacement process. We will need to secure credit card information to be able to ship the replacement product first. The customer is given thirty days to return the defective product to us. If the defective product is not received by us within 30 days the customer’s credit card will be charged for the price of the unit.

When the setup of the RMA is complete, the customer will receive an email with the RMA number and ship-to information for the defective product. The email also provides a link to the our RMA Lookup website where the customer can track the status of their RMA.

We work closely with you to find the simple solution.