Sales Engineering: US, Canada, & Mexico
ICC sales engineers are a key point of contact for clients and provide both pre- and after-sales advice. They liaise regularly with other members of the sales team and colleagues from a range of departments, such as research, development, design, purchasing, production and quality, as well as senior company managers.
Technical sales engineers combine technical knowledge with sales skills to provide advice and support for a variety of ICC clients. Clients are usually technical staff from various size businesses ranging from SMB (5-499) to small enterprise (500-1000) and a variety of market segments. Work varies depending on the level of technical knowledge needed to sell a particular product or service.
Dedicated IT Sales Consultant: US
An IT sales consultant’s work falls into the three main areas of pre-sales, sales, and post-sales support of hardware and software for a dedicated group of accounts.
The first area involves supporting pre-sales activities by giving detailed information about technical specifications and the ways in which they could meet a customer’s needs. This often includes demonstrating those features before a sale. In some cases it also involves responding to a PQQ (pre-qualification questionnaire) and then, if short listed, replying to a more detailed Request For (RFP, RFQ, RFI) documents. They’re also responsible for assisting Focus Program Segments build out LAN designs, tools, and other tools designed to assist clients with revenue growth.
(Also known as information designers, technical writers and technical communicators): They explain technical information in a way that’s easy to understand. This involves interpreting technology or applications and then designing and writing documentation. The information may be presented in the form of user guides for software applications, reference manuals, training guides or online help incorporated into software and operating guides. Technical authors also provide packages of assistance including software demos and interactive tutorials, in a range of media such as video, illustrations, graphics and PowerPoint.
Typical work activities:
Assessing the audience and the nature of the documentation required:
- Attending planning/briefing meetings.
- Collaborating with developers and managers to clarify technical issues.
- Liaising with subject matter experts and sales and marketing specialists.
- Working with translators, printers and service providers.
Researching and gathering the information required:
- Understanding the technology and applications for which documentation is to be prepared.
- Gathering and analyzing the information needs of the user.